Citizen Charter

Citizen Charter

Mount Zion Medical College -Citizen’s Charter
1.   The Aim/ purpose of this charter is to work for better quality in public service

2.   (Enumeration of services delivered by the Department). We deliver the following services

3.    Our aim is to achieve the following service delivery/ quality parameters
TIME LIMIT (DAYS/ HOURS/ MINUTES)
Sl. No. Nature of Service Delivery system Remarks
a
 Medical Treatment 24 hour service Intensive care (ICCU,MICU,SICU, PICU,  NICU, BURNS ICU)
b
 Medical education 240 working days a year MBBS Course.
 c
 Community Health

Care

  1. MZMC Rural Health Centre, Puthenpeedika
  2. MZMC Urban health Centre, Plantation mukku
Also two other Govt. sub – centres adopted by us for giving Community Health Care
d
 Investigations Round the clock  Fully equipped Central Lab of Mount Zion Medical College, Adoor.


4)   Availability of Information: Information on the following subjects can be obtained from officers listed below.



Information   relating to Name of the Officer Designation Located at Tel./ Fax
a) Academy
Dr. Y. M. FAZIL MARICKAR Principal MZMC Academy 9497713061
b) Hospital
 Dr. R.VENU KUMAR Medical Supdt. MZMC Hospital 9497713065, 9447054758
c) Laboratory
 Dr. VIJAYAN Clinical Pathologist MZMC Pathology lab 9249886590
d) General affairs.
Mr. NIRMAL MATHEW PRO MZMC 9447582825


5.   For information outside office hours, please contact : Mr. Sibi Varghese, (Admin). - 9497713071 Mr. Samson Daniel, (HRD). - 9497711011



Availability of prescribed forms
Sl. No. Title of the form Fee to be paid Whom to contact
1
 Medical Certificate form with Accident cum wound certificate Rs. 500/- Administrator
2
 Treatment certificate form Free Administrator
3
 Birth certificate Free Administrator
4
Death certificate Free Administrator


)   Complaint redressal systems Courteous and helpful service will be extended by all the staff. If you have any complaints to make with respect to the delivery of the above standards you are welcome to register your complaints with the following officers

Sl.no. Name Designation Located at Tel./ Fax
a
Mr. SAMSON DANIEL HRD MZMC 9497711011
b
Mr. SIBI VARGHESE Administrator MZMC 9497713071
c
 Dr. R. VENU KUMAR Medical Supdt. MZMC

9497713065, 9447054758

drvenukumar@gmail.com

d
Dr.Y. M. FAZIL MARICKAR Principal MZMC 9497713061
e
Mr. SAM Director MZMC 04734-241160
d
Dr. K.J ABRAHAM Chairman MZMC 04734-241160


7.    A centralised customer care centre/grievance redressal centre has also been established at Mount Zion where you can lodge your complaint.

8. All complaints will be acknowledged by us within Seven days (7Days) and final reply on the action taken will be communicated within Thirty days (30 days.)

9. Consultation with our users/stakeholders

• We welcome suggestions from our users.

• We conduct opinion polls

• We hold periodical annual meetings with users/user representatives and if you wish to be associated with this please contact Principal at Mount Zion Medical College, Medical Superintendent.




10. We seek your co-operation on the following:-

Citizen’s Charter is a joint effort between us and you to improve the quality of service provided by us and we request you to help us in the following way (give details relevant to the departments concerned)

a) Improve quality of Medical Service.

b) Improve quality of Medical Education.


11. Guide Book/Hand Book/Consumer Helpline We have published a Handbook for the guidance of our customers.

Please contact Administrative Officer for more details. Mob : 9497711011

Our helpline number is 9497713065

Our customer information centre is located at MZMC Phone Number

a) Toll free No : 9497713060

b) Superintendents Office No : 9447054758

We are committed to constantly revise and improve the services being offered under the Charter.